Criminal defense is won or lost in the first hour, and most of Okafor’s prospects were searching at 2 a.m. — exactly when the phones went unanswered.
The challenge
The firm’s site didn’t answer the questions that matter under pressure: what to do after an arrest, what it costs, whether the first call is confidential. Prospects bounced to whichever firm replied first.
What Tely did
Tely made the firm the answer when people ask AI for a defense attorney, then put a 24/7 chat and voice agent on the site to answer urgently, explain flat fees and payment plans, and book confidential consultations any hour.
The result
Okafor now books dozens of extra consultations a month, most of them outside business hours, and converts far more of them into retained cases.
